Crashes, Freezes, and Slow Simulation

Troubleshoot HLM Crashes and Performance

Treat an HLM crash, freeze, and slow simulation as different symptoms. A normal simulation interruption displays an alert; it is not a freeze. Before testing a career that still opens, duplicate it from Load Career. Then reproduce the problem once and note the screen, in-game date, and last visible action.

Diagnose the visible symptom

Symptom	First action
HLM closes to the device home screen	Reopen HLM and test the same action once. Record whether it fails on the same screen and date.
The interface remains visible but stops responding	Wait for any visible loading or saving indicator to finish. If nothing changes, close and reopen HLM before repeating the action once.
Simulation pauses and an alert appears	Follow the alert. This is a normal interruption covered by simulation controls.
Simulation completes but takes too long	Review the number of active leagues and the estimated performance shown during career setup.
Saving is the slow part	Open Save Performance and move it toward Faster. Moving it toward Lighter reduces save size instead.

Reduce the workload for a new career

Open the estimated performance tile during career setup, then deactivate optional leagues. The career’s primary league and the league containing your team remain active. The estimate updates as you change the list.

HLM career settings with estimated performance and active league toggles — The performance estimate updates as optional leagues are activated or deactivated.

Protect the career before retrying

From Load Career, select the career and choose Options → Duplicate. If HLM PRO is active, you can also choose Export and store the file outside HLM. Use the save recovery guide if the main save no longer opens.

Send the affected career to the developer

Save the affected career before sending it, then keep that career open. An internet connection is required.

Open About and select Send Career.
In What is your issue, describe the screen, in-game date, action that causes the problem, and what happens afterward. This field is required.
Add your email if you want to provide it. The email field is optional.
Select Send. HLM uploads the career file with your description and the installed version and build number.